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Upskilling of Community Health Volunteers for Intermediate Care by Using
Co-designed Training Program: A Case Study in Pattani Hospital

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P. Songwathana, R. Salaeh, P. Banjonglaeard, P. Kitrenu, N. Sulaiman, U. Choyhammarat,
W. Thonghem, N. Isahoh, W. Jelea, and K. Prommunee 5
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Faculty of Nursing, Prince of Songkla University, Thailand, Service systems and support health
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services, Pattani Hospital, Thailand, Physical medicine and rehabilitation, Pattani Hospital, Thailand,
Nursing department, Pattai hospital, Thailand, and Medical Information department, Pattani hospital,
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Thailand
Background: The provision of intermediate care operated in a limited resource after pandemic has
been a challenge. Co-designed training program to provide patients assistance for obtaining needed
intermediate care services has been developed and required to raise the capability of community
health volunteers (CHVs).

Objective: This is a part of research and development aimed at evaluating a co-designed training
program in intermediate care which was implemented in Pattani province.

Oral Presentation Abstracts
Methods: 97 caregivers/volunteers in the selected areas participated in co-designed training program
(two-day workshops and two-time follow up visit). The study instrument included knowledge and readiness
for intermediate and long-term care, assessment form regarding caring skill and follow-up care at home,
satisfaction of participation in the training workshop and using the consultation system on intermediate
care. Data were analyzed with descriptive statistics and compared the knowledge and skill between pre
and post training workshop

Results: It showed that mentorship is significant using learning materials for intermediate care,
including 8 video media and a simulation set based on case scenarios for educating CHVs in
intermediate care. After implementation, both knowledge and skills in intermediate care were
significantly increased. Importantly, >90% had better skills in clients’ assessment and support
regarding nutrition, exercise, mobilization, medication, hygiene, environment and safety. In addition, all
were satisfied with topics and strategies used at a high level and felt satisfied with the consultation
system at moderate level. The most satisfaction score was highest in the ability to use and analyze the
data immediately. 85.5% of them reported that the consultation in the developed system can scale
up to other settings.

Conclusion: The mentorship and support provided in codesign training program for intermediate
care can be applied to upskill the capability of CHVs and influence the quality of care provided to
patients and their families after discharge.

Keywords: co-designed trainning program, community health, intermediate care, upskill

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Correspondence: Praneed Songwathana, Faculty of Nursing, Prince of Songkla University, Thailand
E-mail: praneed.s@psu.ac.th

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