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The Application of Performance Appraisal Model in Nursing Management
1
X. Lu and Y. Li 1
1 Nursing Department, The Third Hospital of Harbin Medical University, China
Background: In China, nurses are always required to improve the quality of patient care with strict
rules. This is problem how to keep higher level for nursing administrators. Our hospital management
committee has redistributed the income between doctors and nurses according to different
proportions.
Objective: To address issues in nursing management, including: Allocation of higher risk patients
for nurses by head nurses. Night shift scheduling Nurse turnover rate Improving patient satisfaction
Enhancing nurse satisfaction.
Methods: The nursing department focuses on the professional value of nurses in the management
process, establishing incentive mechanisms that rely on information technology and quantifying
performance assessments to standardize and homogenize management. The performance
appraisal system encompasses five dimensions: nurse level, position, workload, work quality, and
patient satisfaction.
Results:
1.Nurse Satisfaction (1) Performance bonus for front line clinical nurses increased by 32.25%. (2) Performance
bonus for night shift nurses increased by 52%; the initiative of older nurses to work night shifts and holiday
shifts increased by 35%. (3) The number of nurses taking sick leave decreased by 20.7%. (4) Nurse job
satisfaction increased by 8.7%.
2.Head Nurse Satisfaction (1) The request for department transfers by front line clinical nurses decreased
from 10% to 0.5%. (2) After activating performance human resources, the actual nurse-to-patient ratio
improved from 1:0.23 to 1:0.45.
3.Hospital Satisfaction Diminishing departmental advantages, nursing staff flow to departments with
higher nursing difficulties, and the stability rate of front line nurses is at 100%; the nurse turnover rate is
around 0.32%.
4.Patients Satisfaction The number of compliment from patients are on an upward trend.
Conclusion: The performance appraisal model has effectively motivated nurses, resulting in
improvements in job allocation, night shift scheduling, turnover rate, patient satisfaction, and nurse
satisfaction.
Keywords: performance appraisal model satisfaction
Poster Presentation Abstracts
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Correspondence: Yan Hui Li, Nursing Department, The Third Hospital of Harbin Medical University, China
E-mail: 13804568817@163.com
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